Turfman Brisbane Refund Policy

Lawn Care Products Only (Excluding Turf Grass)

At Turfman Brisbane, we strive to ensure your complete satisfaction with our lawn care products. Please review our refund policy below to understand your rights and obligations when purchasing non-turf products from us.

  1. 7-Day Return Policy

You have 7 days from the date of receiving your item to request a return. To be eligible for a return, the item must be:

  • In the same condition as when you received it.
  • Unused, unopened, and in its original packaging.
  • Accompanied by the original receipt or proof of purchase.
  1. How to Request a Return

To initiate a return, please contact us at info@turfman.com.au. If your return is approved, we will provide you with a return shipping label (costs will be deducted from your refund) and instructions on where to send the package.

Note: Items sent back to us without prior approval will not be accepted.

  1. Administration Fees for Returns or Exchanges

For returns or exchanges due to a change of mind, Turfman Brisbane reserves the right to apply an administration charge to cover processing fees. This fee includes:

  • 2.5% of the total purchase price.
  • A $0.30 transaction fee.
  • The cost of the return shipping label (if applicable).
  1. Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at info@turfman.com.au, so we can evaluate the issue and resolve it promptly.

  1. Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., turf grass).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

If you have questions about a specific product, please contact us before purchasing.

  1. Exchanges

To exchange an item, return the original product following the process above. Once the return is accepted, you can place a new order for the desired item.

Note: The same administration fees apply to exchanges.

  1. Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to the original payment method. Please allow time for your bank or credit card company to complete the transaction.

Note: The same administration fees apply to refunds.

  1. Refunds for Living Turf Grass Products

Turf grass is a living product and cannot be returned. However, if you are unsatisfied with your turf order, please contact us within 2 days of delivery at 07 3088 7992 or info@turfman.com.au. We will assess the issue and, if deemed appropriate, offer a refund or replacement for orders that are defective, damaged, or incorrect (excluding general environmental factors such as weather conditions or transport wear and tear).

  1. Change of Mind

Before Shipping or Harvesting

If you change your mind before your items have been shipped or harvested, we will process a refund. However, an administration fee of 2.5% of the total cost + $0.30 transaction fee + return shipping costs (if applicable) will apply.

After Harvesting (Living Turf Products)

If you change your mind after your turf has been harvested, we cannot offer a refund as turf is a living product and cannot be resold once harvested.

  1. Contact Us

For any questions about returns, refunds, or exchanges, please contact us at:

  • Phone: 07 3088 7992
  • Email: info@turfman.com.au
  • Address: 138 Juliette St., Greenslopes, QLD 4120 (office only) 

We aim to respond to all inquiries within 1-2 business days.

  1. Policy Updates

Turfman Brisbane reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

This policy is designed to ensure fairness and transparency for both Turfman Brisbane and our valued customers. If you have any concerns or require further clarification, please don’t hesitate to reach out.